LOREN JEAN ARRIES - HENDRICKS

• SPECIAL INTERESTS READING & FOUNDER MEMBER OF KROTOA BOOK CLUB - COMMUNITY DEVELOPMENT

• SPORT& OUTDOOR ENTHUSIAST

MATRICULATED UITZIG HIGH SCHOOL – 1984

• UNIVERSITY OF CAPE TOWN BACHELOR OF SOCIAL SCIENCE DEGREE IN ECONOMIC HISTORY & POLITICAL STUDIES - 2007

UNIVERSITY OF THE BACHELOR OF ARTS DEGREE -1987

WESTERN CAPE HIGHER DIPLOMA IN EDUCATION – 1988

STUDENT ASSISTANT [TUTOR] 1988 IN "PEOPLE’S HISTORY" PROJECT – HISTORY DEPARTMENT

LANGUAGE PROFICIENCY AFRIKAANS & ENGLISH FIRST LANGUAGE

OTHER COURSES TAKEN

• WESTERN CAPE EDUCATION DEP. ORGANISATIONAL DEVELOPMENT MAY - SEP 2000

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• CAPSTONE CONSULTING CUSTOMER SERVICE EXCELLENCE June 2000

CENTRE FOR CONFLICT CREATIVE & CONSTRUCTIVE APPROACH to

RESOLUTION CONFLICT TRAINING FEB 2000

• GTZ and WCED METHODS AND TECHNIQUES OF PROJECT DEVELOPMENT MANAGEMENT MAY - NOV 2000

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• CAPSTONE CONSULTING COMMUNICATON SKILLS TRAINING PROG MAY 2000

UNISCHOOL - UCT Diploma in Human Resources Management

• AUG - NOV 1998 ENDORSED BY THE SOUTH AFRICAN INSTITUTE OF MANAGEMENT (SAIM)

• PERSONNEL MANAGEMENT, ORGANISATIONAL BEHAVIOUR AND DESIGN,

• TRAINING AND DEVELOPMENT & INDUSTRIAL RELATIONS

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CAPE TOWN CHAMBER OF COMMERCE SEMINARS ON EMPLOYMENT EQUITY AND BASIC CONDITIONS OF EMPLOYMENT ACTS MAR - 1999

• BLUE CHIP INSTITUTE MICROSOFT ACCESS DESIGN AND USER APPLICATION - 2001

MICROSOFT POWER POINT APRIL - 2001

UNISCHOOL – UCT DIPLOMA IN COMPUTER LITERACY - JUNE 1998

(WITH DISTINCTION)

EMPLOYMENT HISTORY

• BELGRAVIA HIGH SCHOOL TEACHING GRADE 9 & 10 LEARNERS APRIL 2009 – AUGUST 2009

INCREDIBLE EVENTS ASSISTED in ORGANIZING OLD MUTUAL

• DIVERSITY DAY CELEBRATIONS APRIL - MAY 2006-

• ACCOMPANIED EVENT ORGANIZER to SITE VISITS at MUTUAL PARK in PINELANDS

• RESPONSIBLE FOR SECURING TABLE TALKERS WITH SUPPLIERS

• SOURCED & CONTACTED CORPORATE SPONSORS for DIVERSITY CELEBRATIONS – FOCUS on SPORT and ANTI-RACISM

• LIASED WITH OTHER COMPANIES AT OLD MUTUAL PINELANDS SITE THAT FORMED PART of the AWARENESS CAMPAIGN

DEPARTMENT (WCED) CENTRE MANAGER JAN 2000 – DEC 2002

• CONCEPTUALISED, OPERATIONALISED, MANAGED AND COORDINATED CALL CENTRE & LAUNCHED

• PROJECT BRIEF COLLECTING AND ANALYSING DATA

• SERVICE DELIVERY TO CLIENTS THROUGH SERVICE PROVIDER NETWORK IN SUPPORT OF SAFETY STRATEGY OF WCED

CEDAR HIGH SCHOOL TEACHER SECONDARY JAN 1989 - DEC 1999

• TEACHING ECONOMICS, TECHNOLOGY (NATIONAL PILOT), HISTORY, AFRIKAANS AND PHYSICAL EDUCATION - INITIATED COMMEMORATIVE DAY and CITIZEN DEVELOPMENT PROJECTS. FACILITATED DEVELOPMENT OF SPORT SKILLS FOR LEARNERS AND TALENTED ATHLETES- PASSION for WHOLE SCHOOL DEVELOPMENT-

• MANAGEMENT EXTENSIVE CONSULTATION WITH A BROAD

• RANGE OF STAKE HOLDERS in PUBLIC AND PRIVATE DOMAIN

• WORKING at LOCAL PROVINCIAL AND NATIONAL LEVELS - MANAGED CALL CENTRE BUDGET WITHIN A PROVINCIAL TEAM -

• INITIATED STAFF DEVELOPMENT AND TRAINING - DEVELOP OWN TRAINING MATERIALS AND RESPONSIBLE FOR PROJECT MONITORING AND EVALUATION – SUPPORTED PROVINCIAL TEAM W.R.T. SAFETY AND DEVELOPMENT ISSUES

• PROJECT MANAGED 2000-2002 CONCEPTUALISED, DESIGNED, SET-UP OPERATIONALISE & MANAGE SERVICE

• LINE OF FIRST FREE CALL SERVICE FOR SCHOOLS IN WESTERN CAPE PROVINCE & SOUTH AFRICA

• ESTABLISHMENT OF OFFICE SECURE PREMISES – SIGN OFFICE LEASE AGREEMENT- SUBMISSION OF BUSINESS PLAN

• PROCUREMENT OF OFFICE AND TECHN EQUIPMENT

• OPERATIONALISE CONTACT TELECOMMUNICATIONS SERVICE PROVIDERS FOR SERVICE PROVISION OF FREE CALL LINE

• SIGN AGREEMENT FOR INSTALLATION OF NEW BUSINESS LINES – BOX - CABLES

• PROCUREMENT OF TELECOMMUNICATIONS EQUIPMENT

• OFFICE AUTOMATION PROCUREMENT OF TECHNICAL EQUIPMENT – SERVER HARDWARE- CONSULTED DIFFERENT COMPANIES &

• INFORMATION TECHNOLOGY SPECIALISTS

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• OFFICE COMMUNICATION FAXES – INTERNET –E-MAIL-VOICEMAIL SYSTEMS LEASING OF VOICE-LOGGER TELEPHONES/SWITCHBOARD/TELEPHONE MANAGEMENT SYSTEM

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• OFFICE ADMINISTRATON: DESIGNED OFFICE ADMINISTRATION FILING SYSTEMS DEVELOPED CUSTOMER SERVICE CODE

• DESIGN & CO-DEVELOP FRONT- END - USER SYSTEM WITH IT SPECIALIST – DATABASE FOR CALLERS & CALL TYPE

• DEVELOPMENT& WRITING – OF STANDARD OPERATING PROCEDURES (SOP’s)

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• STAFFING OF OFFICE RESPONSIBLE FOR RECRUITMENT OF STAFF, TRAINING, MONITORING

• ASSESSMENT & EVALUATION – REPORT WRITING AND FEEDBACK TO DIRECTOR

• MENTORING OF INDIVIDUALS THROUGH PERSONAL DEVELOPMENT PROGRAMMES

• NETWORKING: ESTABLISH AND STRENGHTEN RELATIONSHIPS WITH SERVICE PROVIDERS W.R.T. SERVICE PROVISION FOR CALLERS AND CALL CENETRE BUSINES

• FINANCE MANAGEMENT SOURCING OF SERVICE PROVIDERS DONE IN STRICT ACCORDANCE WITH PUBLIC MANAGEMENT FINANCE PROCEDURES

• PREPARED, MANAGED & CONTROL CALL CENTRE BUDGET – CONTROL MONTHLY EXPENDITURES - MANAGED PROVINCIAL SSP SPORT BUDGET

• MANAGE SSP TRAUMA BUDGET AND REGULAR MONTHLY REPORTINGS TO SAFE SCHOOLS PROGRAMME DIRECTOR

TRAINING & FACILITATION SKILLS HUMAN RESOURCES DEVELOPMENT

PROGRAMME FOCUSED ON TECHNICAL FUNCTIONAL SKILLS, COMMUNICATION SKILLS IN THREE DIFFERENT LANGUAGES, PROBLEMSOLVING SKILLS AND COUNSELLING SKILLS FOR CALL CENTRE STAFF

• TRAINING MATERIALS DESIGNED

• IN CONJUNCTION WITH PRIVATE SECTOR

CALL CENTRE CONSULTANTS AND SERVICE PROVIDERS - ALSO EXPERIENCE IN WORKSHOP DESIGN AND FACILITATION

PRESENTATION SKILLS CALL CENTRE ADVOCACY to WCED ROLE-PLAYERS PRESENTED SERVICES OF CENTRE IN DIFFERENT PUBLIC SETTINGS

PUBLIC LAUNCH & MARKETING ORGANISED PROVINCIAL LAUNCH OF CENTRE – March 2000 – Also designed logo AND MEDIA MATERIALS in conjunction with designing & media team

HOSTED Provincial Education Minister launch of "Abuse No More" Protocols May 2001 Raised awareness of Call Centre in schools & communities with South African Police Service at Buck Road Primary February 2002 & Inter Provincial Athletics

Centre for Public Service Innovation Conference AUGUST 2009 CAPE TOWN

Contact and Call centre Conference JUNE 2002 JOHANNESBURG

Safe Schools Conference National Ed Department SEPTEMBER 2000 JOHANNESBURG

Olympic Bid Company Community Forum SEPTEMBER 1996 UWC CAPE TOWN

XII International Congress JULY 1993 MELBOURNE

Women & Girls in Sport AUSTRALIA

International Cycling Symposium 1993 UWC CAPE TOWN

• PROVINCIAL SPORT CO-ORDINATOR FACILITATED DEVELOPMENT OF

• SAFE SCHOOLS PROGRAMME 2000 - 2002 PROGRAMMES AND BUILDING SPORT INFRASTUCTURE AT SCHOOL LEVEL

Founder Member of USASSA False Bay Zone FEBRUARY 1996

United Sport Association of Senior Schools in South Africa

UNIVERSITY OF THE WESTERN CAPE SEPTEMBER 1995

ATHLETICS COACHING COURSE

Co-presenter of SAEEP SA Adult Ed. Project FEBRUARY 1994 UCT

Educational Excursion AUGUST 1993 SINGAPORE

Singapore’s National Minister of Education Visits to Nanyang Technological University Institute

Dunman Higher College & St. Hilda’s Primary School

SCORE – Sport Coaches Outreach Programme of the United Nations in conjunction with Netherlands Sport

Voluntary coaching MAY – JULY 1993

Training AUSSIE SPORT Federation Coaching MAY 1993

Umpiring Admin Courses in Netball, Baseball, Soccer and Rugby League

ORGANISED First Winter Athletics Training Mitchells Plain Zone JUNE 1992

Manager/ Coach Cedar Athletics Team 1991 - 1996

U.W.C.HOCKEY UMPIRE’S COURSE DECEMBER 1986

FREEDOM RUN NOVEMBER 1985

TRADE UNIONISM

SADTU OBSERVER TO SCHOOL SITES 1994 -1997 AT ELECTIONS, PROMOTIONS & (South African Democratic Teachers’ Union) MEDIATIONS

Executive member SPORT M/PLAIN AUGUST 1995 - 1996

• Delegate at 3^RD NATIONAL CONGRESSS JULY 1995

NATIONAL SPORTS COUNCIL WCAPE PROVINCE

Founder Member and Schools Liason Officer NSC women’s Desk & CO-Convenor of the first NSC National Women’s Day AUGUST 1996

SOUTH AFRICAN SPORTS SCIENCE INSTITUTE JUNE 1996- 1997

Secured specialised coaching for athletes

Bellville Stadium participation and coaching APRIL 1995 of athletes

PROMOTED MULTI - RACIAL ATHLETICS APRIL 1992

MOORREESBURG Interregional Athletics OCTOBER 1992

Inter Provincial Competition – accompanied three Cedar Athletes who achieved their SASSA NATIONAL

COLOURS to RAU University (South African School Sports Athletics Union)

APRIL 1991

COMMUNITY POLICING PROJECT 2000-2001

MEMBER YOUTH LEAGUE AGAINST CRIME

• SAFE SCHOOLS CO-ORDINATOR JAN 2000 - AWARENESS

• PARTICIPANT IN NATIONAL CRIME BUSTERS/ M/PLAIN JUNE 2000

• MASAKHANE PROJECT PARTICIPANT 1998

• ENVIRONMENTAL AWARENESS ARBOUR, RIVER & ENVIRONMENTAL DAYS

PROGRAMMES, ART & PUBLIC SPEAKING COMPETITIONS "FAIREST CAPE" 1993- 1996

ORGANISED REMEMBRANCE DAYS 1989 – 1993 21^st March SHARPEVILLE , June 16^th – 1^st May – 9^th August later Freedom day

PART OF TEAM That ORGANISED ANNUAL MATRIC LIFE SKILLS & ANNUAL MERIT CEREMONY AWARDS 1990-1999

RECREATION 1989 -1997 ORGANISED HIKING EXPEDITIONS TO CEDARBERG, OUTENIQUA, BLOUPUNT, GREYTON – DAY HIKES TAFELBERG MOUNTAIN

MEMBER OF FIRST CEDAR TOUR GROUP TO DURBAN AND TRANSKEI - 1989

VISITS TO OCEANARIUM, IMAX CINEMA 1996

• SWIMMING & DIVING LESSONS MARCH 1990 – OCTOBER 1995 AT WESTRIDGE, LONG STREET, SEA POINT& WIESENHOF SWIMMING POOLS

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• RESPONSIBLE FOR ADMINISTERING FIRST AID AT SCHOOL 1989 -1997

• FACILITATED STUDENT FIRST AID TRAINING

COMMUNITY DEVELOPMENT & SOCIAL RESPONSIBILITY

• OLYMPIC BID COMPANY SCHOOLS REP JANUARY – SEPTEMBER 1996

• COMMUNITY REPRESENTATIVE FOR WYNBERG CIVIC

MANAGED THE SCHOOL PROGRAMME "A JOURNEY TO LIGHT THE SKY" AMBASSADORS PROGRAMME, SCHOOL BID BOOK & MAJOR LEAGUE PROGRAMME

• CAREERS & LIFE ORIENTATION EXPOSURE VISITS 1994- 1997 TO U.W.C., "The CAPE ARGUS",

• PARLIAMENT, THE CAPE SUPREME COURT, WILLARDS TELKOM, AND VARIOUS CAREER EXHIBITIONS

WYNBERG VOTING OFFICIAL S3 LOCAL ELECTIONS 1996

• FIRST NATIONAL ELECTIONS CAMPAIGNER JUNE 1993 – APRIL 1994

• VOTING OFFICIAL & CAMPAIGNER FOR MITCHELLS PLAIN, DELFT, BLUE DOWNS, BISHOP LAVIS, WUPPERTHAL CLANWILLIAM

• NATIONAL INSTITUTE FOR CRIME BEACON VALLEY/TAFELSIG in M/PLAIN

• REHABILITATION OF OFFENDERS (NICRO) RECREATION OFFICER: VOLUNTEERED ORGANISED AND IMPLEMENTED COMMUNITY PROGRAMMES FOR YOUTH IN 1993

• SENIOR CITIZEN’S LUNCHEON DECEMBER 1991 WESTRIDGE CIVIC M/PLAIN

• REPRESENTATIVE & PART OF TEAM AUGUST 1991 - FIRST INTERNAL POLITICAL PARTY CONGRESS - CAPE TECHNIKON

• FIRST TRAINING OFFICER FOR AUGUST 1990 -1991

• WESTRIDGE/PORTLANDS POLITICAL PARTY

• ADVICE OFFICE M/PLAIN DECEMBER 1989 – CHILDREN’S PROGRAMMES AT